Refund policy

Refund & Return Policy

At Oulnova, we aim to provide quality products and a transparent shopping experience.

Returns and Refunds

Except where required by applicable law, we do not accept returns or refund requests due to a change of mind once any applicable legal withdrawal period has expired.

We therefore recommend carefully reviewing the product description and specifications before completing your purchase.

Defective, Damaged, or Incorrect Products

Please inspect your order as soon as you receive it.

If your product is:

defective;
damaged upon delivery; or
different from the product you ordered,

please contact us as soon as possible at Contact@oulnova.com, including your order number and, where necessary, photos or videos showing the issue.

Once your claim has been reviewed and approved, we will issue a full refund for the affected product or order to your original payment method.

We may also provide instructions regarding whether the defective product needs to be returned before the refund is processed.

Damage caused by misuse, accidents, improper handling, or deterioration after delivery is not considered a product defect.

14-Day Right of Withdrawal – European Union

Where applicable law provides a right of withdrawal, including certain online purchases made by consumers within the European Union, you may exercise this right within the legally applicable period from the date you receive your order.

To exercise your right of withdrawal, please contact us at:

Contact@oulnova.com

The product must be returned in its original condition, with all accessories and, where reasonably possible, in its original packaging.

Certain types of products may be excluded from the right of withdrawal in accordance with applicable law.

Approved Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Exceptions

We reserve the right to reject a refund or return request where:

the product was damaged after delivery to the customer;
the product shows signs of misuse or improper handling;
the request concerns a situation excluded from applicable return or withdrawal rights.

These restrictions do not affect any mandatory consumer rights available to you under applicable law.